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DIY Collection

What is the DIY collection?

The DIY collection is a new collection of Ruby Fires which is mainly offered in DIY stores. This collection is aimed at customers who would like to buy a fireplace without a chimney, but have a different budget in mind. The main idea of this collection is that the fireplaces are not pre-built, but that the fireplaces are flat-packed; a kit is delivered that you can put together yourself.

Fluid is leaking out of my burner

Dry the burner with a cloth and wait until the liquid is absorbed by the ceramic stone/core or has evaporated.

When you have an open burner, make sure to absorb the excess liquid with a cloth. When you are sure no extra fluid is leaking from your burner you can ignite the burner again. A possible cause for this leaking could be that you filled the burner too quickly and as a result the ceramic stone/core has not been able to absorb all the liquid yet. Click here to consult the filling instructions.

The black varnish on the back of my insert is coming off

If the black varnish on the back of the insert is coming off, it is most likely caused by the flames touching the back of the insert. Please extinguish your fire immediately if this is the case and consult the manual. There can be three causes for the varnish to come off:

  1. You are not making use of the glass shields or decoration material (e.g. ceramic logs or pebbles)
  2. The flames are influenced by the draft/wind
  3. You are not using the CL100 fuel. Any other fuel may cause the flames to become higher than normal.
Are burners available separately?

The burners from the DIY collection are not available separately. Without the fireplace insert the burner does not suffice to the DIN safety standard, which is something we value highly.

How do I install a fireplace insert in a fireplace?

Once you have built the fireplace and removed the packaging of the fireplace insert, you can follow the following steps:

• Remove the L-shaped montage strips of the sides of the fireplace

• Place the fireplace insert in the opening of the fireplace. Attach the L-shaped montage strips back on the sides of the fireplace and firmly press it against the fireplace before securing the strips

• Level the fireplace in order to make sure it will burn properly

The flames of my burner are much higher after a half hour

This can be caused by the using both the glass plates and the decoration set (wood/Pebble stones) at the same time on the burner. The vertical air flow is disturbed because there is too much material around the flame and there is no adequate supply of oxygen. This will cause the flames to be too high. It is hereby important to extinguish the flame and, as described in the user manual, to use either the glass plate(s) or to use a decoration set on the burner. Be aware: the decoration set should not come into contact with the flames.

How should the connectors and the glass be mounted on the burner?
  • Ceramic burner: when using the glass plates you can install the 2 connectors in the appropriate holes. Insert the glass slides, while making sure that you do not attack them too tightly (there needs to be a small margin between the connector and the glass shield as glass expands when it heats up).
  • Open burner: attach the 2 connectors on the corners of the burner with the supplied bolts. The bolts are secured from the bottom. Then place the glass slide and tighten the hex nut hand-tight.
  • Ceramic burner: when using the glass plates you can install the 2 connectors in the appropriate holes. Insert the glass slides, while making sure that you do not attack them too tightly (there needs to be a small margin between the connector and the glass shield as glass expands when it heats up).
How do I clean the glass top of my electric fireplace?

The outside of the glass plate of your electric fireplace is easy to clean using a damp cloth. You can then dry the glass with a dry cloth. Click here for the detailed cleaning instructions for the Flandria or Lucius.

What is the difference between the ceramic burner from the A collection and that of the DIY collection?

There are a number of differences between the ceramic burner from the Ruby Fires A collection and its DIY collection:

  • The finish and size differ
  • The burner of the DIY collection is made from one container, while the burner from the A collection comes with an inner and an outer container
  • The filling opening: the burners from the A collection come with sticks to open or close the filling opening. In contrast to the burners from the DIY collection where you have to slide the metal cap from the burner to open or close the filling opening.