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FAQ Surrounds

What is Fossil Stone?

 A Ruby Fires Fossil Stone fireplace is a natural product, each individual product is handmade and unique.

Fossil Stone is a natural product that is laminated to wood. Each fireplace consists of many small pieces of Fossil Stone. Color differences and minor imperfections give the unique character to the final product.

Fossil Stone is porous and has a natural matte appearance. If the Fossil Stone is polished, it will have a nice soft shine, its unevenness is less visible and is hardly porous.

What is Castle Stone?

Castle Stone is a mixture of grinded stone with synthetic resin. This creates a structure of sandstone with characteristic unevenness/bumps. Through the use of the artificial resin, the weight remains relatively low.

What is Concrete look?

A Ruby Fires product with a Concrete-look finishing is handmade, making each product unique. Colour differences give the product an industrial appearance.

A product with a concrete look finishing has a wooden base. The finishing is a mixture of stone and glue (composite). The product is lightweight but looks sturdy and heavy.

A product in Concrete-look is splash-waterproof and resistant to high temperatures. The product is designed for use indoors.

How is a Ruby Fires fireplace delivered?

Our Ruby Fires fireplaces are delivered as one piece. While the matching fireplace insert will be delivered in a separate package. 

Can you combine every fireplace with every fireplace insert?

The Ruby Fires collection offers many combination possibilities, which allow you fully customize your own fireplace. Please check out the possible combinations per fireplace on our collection page. Clicking on the fireplace of choice will give you an overview of the possible inserts.  

Can the fireplaces be used outdoors?

Ruby Fires has designed some atmosphere fireplaces that can be used both indoors and outdoors, namely the Silo, Milano and the Salerno. These models are supplied with a protective case with which you can cover your fireplace as soon as it is cooled down. We recommend you to place the fireplace indoors when it is not used for a long period of time.

Can STAINLESS STEEL rust?

STAINLESS STEEL is not a 100% free of rust. The emergence of rust or corrosion is caused by contact with polluted air, aggressive substances or cleaning agents. You can treat STAINLESS STEEL by means of specially developed products for protection on a long-term basis.

How do I clean a Fossil Stone fireplace?

We offer both polished and unpolished Fossil Stone fireplaces. A polished fireplace is smooth and slightly shiny, and is best cleaned with a dry soft cloth or, when needed, with a slightly damp cloth. An unpolished version of the fireplace has a rough structure with an unique appearance, which has the tendency to rapidly absorb liquids. So make to remove any liquid spills on your fireplace immediately. This can easily be removed using a soft and dry cloth. 

How do I clean a Castle Stone fireplace?

The best way to clean a fireplace made of Castle Stone is while using a soft and dry cloth. When the fireplace is somewhat dirty a slightly damp cloth can also be used.

What is MDF?

MDF is a mixture of finely ground wood fibres with synthetic resin glue, which is then compressed. Ruby Fires provides MDF-fireplaces with a quality coat of paint for a nice, smooth look.

How do I install a Ruby Fires fireplace?

Our Ruby Fires fireplaces are delivered as one piece. While the matching fireplace insert will be delivered in a separate package, which can be easily assembled. You can hang the wall fireplaces by using the manual section “on the wall”. For all fireplaces (wall-models or freestanding models) no further assembly is required.

How can I find out in which color or execution a fireplace is available?

On the website under the page Collection you will find all fireplaces in our collection. When you click on the fireplace of choice, you will find the designs options.

How do I clean my STAINLESS STEEL fireplace?

We advise you to remove the dust with a soft and dry cloth. You can also treat the STAINLESS STEEL against corrosion by using our special products for a long-term protection.