Does the fireplace work when you activate it manually

Possible solutions

Does the fireplace work when you activate it manually?

  • Yes » Then the remote control may be defective. You need to send the remote control to the dealer or to Ruby Fires. Ruby Fires will monitor and test this remote for faults before sending back either your fixed remote or a replacement
  • No  » Then the fireplace may be defective. Please contact your dealer or fill out the service form.


We ask you to do your service request online. Online applications will be given priority.

By using our service form a file of your problem is automatically created. Could the same problem in the future occur,we can provide you a better service.


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