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Multiple lamps are not working

Possible solutions

  • Yes » If all lamps of the fireplace are not working, then the transformer of the fireplace could be broken. When none of the lamps are working, we advise you to contact your dealer. If this is not possible, please fill out the following service form.

 

We ask you to do your service request online. Online applications will be given priority.

By using our service form a file of your problem is automatically created. Could the same problem in the future occur,we can provide you a better service.

 

I am:
Name product: *
Description of the problem: *
Purchase date: *
Receipt or invoice (scan / picture max. 3MB): *
Image 1 of the problem (max. 3MB):
Image 2 of the problem (max. 3MB):
Bought by: *
Dealer location: *
Original confirmation number Ruby Fires:
My name: *
My address: *
My postal code: *
My residence: *
My e-mail: *
My phone number: *
Required