webshop
nl-NLen-GBde-DEfr-FR

Is the evaporator plugged in

Possible solutions.

Did you plug the evaporator in correctly according to the description in the Mystic Fire manual?

  • No  » Connect the evaporator properly, according to the manual.
  • Yes » The evaporator has a lifespan of 12 months with average use. Incorrect use of the evaporator shortens this lifespan. Please contact your dealer for a replacement of your evaporator if you think this applies to your fireplace. 

 

We ask you to do your service request online. Online applications will be given priority.

By using our service form a file of your problem is automatically created. Could the same problem in the future occur,we can provide you a better service.

 

I am:
Name product: *
Description of the problem: *
Purchase date: *
Receipt or invoice (scan / picture max. 3MB): *
Image 1 of the problem (max. 3MB):
Image 2 of the problem (max. 3MB):
Bought by: *
Dealer location: *
Original confirmation number Ruby Fires:
My name: *
My address: *
My postal code: *
My residence: *
My e-mail: *
My phone number: *
Required