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Does the remote control work when hold it near the fireplace

 

Possible solutions

Does the remote control work when you hold it near the fireplace?

  • Yes » It is most likely that the receiver of the fireplace is dusty and should be cleaned.

Mystic Fires: Lift the log set and you will see the receiver on the right front side with an on/off switch.  On the right frontside you will find the receiver for the on/off switch. Carefully clean the receiver with a cloth.