If you have a problem with a product try to solve via our online roadmap, troubleshoot .
Of course it is regretful if you have a complaint about the service provided. However, we kindly request you to inform us of your complaint via our customer service department.
This can be done by email, regular mail en/or telephone.
Our colleagues from the service department will process the complaint and try to find a solution to everyone's satisfaction.
Our company details:
Ruby Fires Service Department
1721 PR Broek op Langedijk
You will receive a confirmation from us after receipt of the complaint. We will reply to your complaint within 14 days after receipt. We will inform you further in case we need more time.