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Customer service

Customer service

Complaint handling

If you have a problem with a product try to solve via our online roadmap, troubleshoot .

Of course it is regretful if you have a complaint about the service provided. However, we kindly request you to inform us of your complaint via our customer service department.
This can be done by email, regular mail en/or telephone.

Our colleagues from the service department will process  the complaint and try to find a solution to everyone's satisfaction.

Our company details:

Ruby Fires Service Department
Vreekesweid 30-32
1721 PR Broek op Langedijk
The Netherlands

You will receive a confirmation from us after receipt of the complaint. We will reply to your complaint within 14 days after receipt. We will inform you further in case we need more time.


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