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Does the remote control work when holding it close to the fire
Does the remote control work when holding it close to the fire

Possible solutions

Does the remote control work when you hold it near the fireplace?

  • Yes » It is most likely that the receiver of the fireplace is dusty and should be cleaned.

Mystic Fires: Lift the log set and you will see the receiver on the right front side with an on/off switch. On the right frontside you will find the receiver for the on/off switch. Carefully clean the receiver with a cloth.

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