Does the burner burn much higher than normal after half an hour?
Yes » This can be caused by using both the glass shields and decoration material (ceramic logs or pebbles) on the burner. If this is the case then the vertical airflow can be disturbed by the excessive material around the fire-opening and insufficient oxygen supply. This will create a high flame. It is important to extinguish the fire, as described in the manual, and remove either the glass shields or the decoration. CAUTION: The decoration material should never touch the flames!
No » Please contact your dealer with the problem. If this does not solve the problem, please contact Ruby Fires via the service form on the website.