Yes » The heating spiral heats itself, but the blower does not blow away the air. As a result, the fireplace gets too hot, and then turns itself off due to the thermal protection. The blower cannot be replaced by yourself, please contact your dealer or fill out a service form on the website of Ruby Fires.
No » The heating spiral is probably broken. The heating spiral cannot be replaced by yourself. Contact your dealer or fill out the service form on this website.