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FAQ

FAQ

Ruby Fires brings an extensive collection of fireplaces without a flue on the market. Our collection consists of electric fireplaces of various sizes and fire styles, each of which creates its own fire image. In addition, Ruby Fires offers the safest, worldwide patented bio ethanol burner with a ceramic stone.

Our electric and bio ethanol inserts can be combined with our large collection of fireplaces, which can easily be placed and moved, partly because no flue is necessary. Our inserts are also ideally suited for placing in an existing (not working) fireplace, or as a built-in unit in walls, cupboards or other objects.

On this page you will find answers to the most frequently asked questions about our products. For further detailed information and to view the Ruby Fires atmosphere fires, we invite you to one of our sales points.

 

 

I want to order something
● Can I see the product before I order it?

In our Experience Store in Broek op Langedijk (near Alkmaar) you can view all products and take them with you if you wish.

● What is the delivery time?

Practically all our products are delivered from stock and are ready for transport the same day as your order

Many of our products can not be delivered with a parcel deliverer. For large or break-sensitive items, we have contracts with special carriers. These hauliers sometimes need a little more time than the well-known package services. Delivery depends on the region or route.

● Can I also pick up a product?

At our experience store in Broek op Langedijk (near Alkmaar) you can view all products and take them with you if you wish.

● How will my order be delivered?

Depending on your order, it is delivered with a parcel service or special carrier. Your order is delivered standard for the threshold.

If you ordered a fireplace including a fireplace insert, it is already fully pre-assembled. You only have to unpack it!

For additional costs you can choose to place your order in your house, in the room of your wish. If you wish, you can indicate this with your order

● What guarantee do I get?

All our products have a minimum of 24 months manufacturer's warranty or production or design faults.

If a product is used, it is subject to wear and tear. Parts that need to be replaced by wear and tear are called 'replacement parts' (such as the tires of a car), these parts have a known limited life span depending on the use. You can easily order these parts after ordering in our webshop.

See further customer service.

Bio ethanol burners
●What is a bio ethanol burner with ceramic stone?

The Ruby Fires bio ethanol burner with patented ceramic stone is a revolutionary product, the safest open fire! The big difference between our bio ethanol burner and other burners on the market is that the Ruby Fires bio ethanol burner contains a ceramic core that slowly absorbs the liquid fuel. This causes the burner to not burn the pure bio ethanol, but the harmless gas it releases, thus making the fire burn more gradually. The result is a safer and cleaner burner, which is easy to ignite and gives a beautiful consistent fire. 

●How long will a bio ethanol burner burn?

A fully stocked bio ethanol burner from Ruby Fires will burn between 3-4 hours. In a large burner is will go more bio ethanol, the burning time is approximately similar.

●What are the advantages of a bio ethanol burner with ceramic stone?

The patented ceramic stone in the bio ethanol burner absorbs completely the bio ethanol and also closes off the burner. Therefore, it is impossible for the bio ethanol to run or leak out of the burner, even when it is held upside down! 

 

●How does a bio ethanol burner with ceramic stone work?

Due to the fact that the burner is completely filled up by the ceramic core, it is not possible for the liquid fuel to leak – even if the burner is tilted.

Because of the built in safety device, it is simply not possible to fill the bio ethanol burner while it is lit. The bio ethanol burner can only be filled when it is closed off and therefore extinguished.

Because the burner is completely filled by the ceramic core, it is possible to use a bio ethanol which contains more than 96% alcohol. This is the purest bio ethanol available, which makes the combustion completely pure (without hazardous smells and remains) and produces a nice yellow flame.

It is not the pure bio ethanol that burns, but the evaporation of the bio ethanol from the ceramic core when it is exposed to the air. The gradual combustion makes the bio ethanol burner with ceramic core completely safe and economic in use. There is no need for a flue as there are no hazardous fumes.The bio ethanol burner is surrounded by an additional outer reservoir for extra safety. This is filled with ceramic wool, which absorbs excess fuel in case the bio ethanol burner is over-filled.

This unique burning principle has been developed by Ruby Fires, worldwide patented and carries the DIN 4731-1 quality mark.

●Does the bio ethanol burner produce heat?

One of the advantages of a bio ethanol burner is that it produces a pleasant warmth. This heat cannot be used as a primary source of heating, but it contributes to a cosy temperature in the room. 

Bio ethanol CL100
●What is bio ethanol made of?

Our bio ethanol is made from the fermentation of sugars in sugar cane, wheat, sugar beet, or corn. In order to stimulate this process, yeasts are added as production-organisms. Worldwide regulations dictate that liquid fuel in its purest form (100% alcohol) cannot be sold. Therefore, Ruby Fires developed a fuel that contains more than 97% alcohol: CL100. The remaining ingredients consists of materials that create a beautiful yellow flame during combustion. CL100 is the purest fuel available and is produced in the Netherlands.

The CL100 fuel is not suitable to use in all burners with an open reservoir. The fuel is developed for the ceramic burner in particular but can be used in our latest open burner models. The ceramic core absorbs the liquid fuel, which evaporates when exposed to the air. This means that it is not the pure liquid fuel that burns, but the vapour that comes from the ceramic core.

●Does the bio ethanol fuel produce a smell?

The combustion of bio ethanol genaerally produces an odor when the bioethanol is not well filtered or produced from (too many) different raw materials. The alcohol percentage is also of great importance; the lower the alcohol percentage, the more smell will be noticeable. Bio ethanol with a lower percentage of alcohol contains a larger percentage of additives, which results in a less pure combustion.

No combustion is completely odorless. One person perceives more smell than the other. The combination of bioethanol CL100 and the evaporation from the absorbing ceramic core in the burner ensures as pure a combustion as possible, leaving a barely perceptible odor.

If a bio ethanol burner with a ceramic core will be extinguished, a possible odor will be stronger.

●Can I also use another type of fuel instead of bio ethanol?

No, we strongly advise against the use of any other fuels. The reason herefore is that the ceramic core will absorb this other fuel and will cause an impure combustion. This may cause an unpleasant odour and unnecessary smoke and soot production. Moreover, it may cause the ceramic core to get clogged by the chemical supplements in these (less pure) fuels, which in turn will prevent a normal combustion. As a result, in the long run the core might not be able to absorb fuel anymore. Using different fuels also cancels the warranty on the burner.

We therefore advise you to use bio ethanoll, which has been specially developed for the ceramic burners. 

●Why does Ruby Fires only sell bio ethanol per 1 litre bottle?

When filling the bio ethanol burner with larger containers bio ethanol you run the risk of overfilling the bio ethanol burner. To guarantee your safety we only offer 1 litre bottles as this makes it easier to control the amount of bio ethanol you pour into the burner.  

Electric inserts
● How does an electric fireplace works?

The electric fireplaces by Ruby Fires are fitted with a glass pane, where the flame image is realized by a projection of light. 

Once you have plugged in the fireplace it is ready for use. The electric fireplaces by Ruby Fires have are multifunctional. For example, you can regulate the heat and the flames as most fireplaces come with a remote control. Whether the fireplace of your choice is equipped with the relevant functions, please check out the description of the specific model in our collection electric fireplaces for more details.  

● Which outlet/socket do I need for an electric fireplace?

You only need a grounded power outlet for a connection with an electric fireplace. Preferably this socket/outlet is situated directly behind the fireplace, so that the wires are not visible. The electric fireplaces by Ruby Fires are supplied with am electricity cord of about a meter. Please do not cut this cord! If you want to increase the length of the cord, please use a grounded socket.

● What much power does an electric fireplace consume?

The power consumption of an electric LED fireplace depends entirely on which features you use. If you only the flames, the power consumption is approximately 10-15 Watt per hour, these costs are nil.

● What is the heat output of an electric fireplace?

The electric fireplaces by Ruby Fires are primarily intended as atmosphere creators, but can also be used as extra heater. Depending on the chosen electric fireplace, they can be heated up to approximately 2000 watts. The exact heat output of your fireplace of choice  can be found in the specifications or in the user manual.

● Which lamps are used in an electric fireplace?

The electric fireplaces by Ruby Fires come with different lamps. A.ll new models use LED technology. Which lamps are used in the fireplace of your choice can be found in the operating instructions. Provided that the fitting is equal, you can easily replace the lamps. Please note that the light of the lamp will affect the flame image.

Fireplaces with water vapor
● How does a water vapor fireplace works?

At the Opti-Myst or water vapor fireplaces the flame image is realized by means of a light projection on ultra-fine water vapor. The water vapor is generated by an ultrasonic evaporation with an evaporator, after which the water vapor rises by means of the heat of halogen lamps or a heat coil.

Water vapor fireplaces are very maintenance-sensitive due to the combination of water (lime) and electricity.

● What maintenance do I have on my Opti-Myst fireplace?

It is recommended to regularly clean the evaporator and water bowl of the Opti-Myst waterhock. The evaporator will last between 6-12 months with normal use and must then be replaced.

● What type of lamps are there in an Opti-Myst fireplace?

The water vapor of the Opti-Myst fireplace mainly increases due to the addition of heat. This heat can come from a heating coil or from halogen lamps.

In the case of using LED lamps there is a heating coil in the Opti-Myst. In case of using halogen lamps, this heating coil is not necessary.

The energy consumption of the halogen lamps is less than the consumption of LED lamps in combination with a heating coil.

● Can I still purchase halogen lamps for my water vapor fireplace?

The production or import of halogen lamps for direct connection to the mains (such as lighting) has been banned within the EU since 1 September 2018.

The halogen lamps used in a water vapor fire are outside this prohibition.

FAQ Surrounds
● How are your stone chimneys made?

Production of these fireplaces starts with a frame of wood. On this wooden frame different stones are stuck in a layer after which the chimney gets its shape. In this way we get a real stone fireplace with all the advantages of real natural stone, but with much less material and much less kilos.

The stones can be left free rum; unpolished

The stones can also be polished nicely smooth (matt-shiny); polished

All fireplaces are made by hand from natural stone. Each one is completely unique with natural imperfections.

●What is fossil stone?

Fossil Stone is a unique natural stone type corresponding to rough or polished marble which we have attached to a wooden surface. This creates the feel and look of real marble, yet it is relatively light weight making it possible to move the Fossil Stone fireplace around easily. Fossil Stone is a natural product, thus there may be small colour-and/or structural abnormalities in the material. As a result, every fireplace has its own unique character. Ruby Fires offers a range from polished (smooth and shiny) to unpolished versions (rough structure and some difference in appearance) of the stone.

●What is composite stone?

Composite stone is a mixture of grinded stone with synthetic resin. This creates a structure of sandstone with characteristic unevenness/bumps. Through the use of the artificial resin, the weight remains relatively low.

●How is a Ruby Fires fireplace delivered?

Our Ruby Fires fireplaces are delivered as one piece. While the matching fireplace insert will be delivered in a separate package. 

●How do I install a Ruby Fires fireplace?

Our Ruby Fires fireplaces are delivered as one piece. While the matching fireplace insert will be delivered in a separate package, which can be easily assembled. You can hang the wall fireplaces by using the manual section “on the wall”. For all fireplaces (wall-models or freestanding models) no further assembly is required.

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