The DIY collection is a new collection of Ruby Fires which is mainly offered in DIY stores. This collection is aimed at customers who would like to buy a fireplace without a chimney, but have a different budget in mind. The main idea of this collection is that the fireplaces are not pre-built, but that the fireplaces are flat-packed; a kit is delivered that you can put together yourself.Fluid is leaking out of my burner
Dry the burner with a cloth and wait until the liquid is absorbed by the ceramic stone/core or has evaporated.
When you have an open burner, make sure to absorb the excess liquid with a cloth. When you are sure no extra fluid is leaking from your burner you can ignite the burner again. A possible cause for this leaking could be that you filled the burner too quickly and as a result the ceramic stone/core has not been able to absorb all the liquid yet.The black varnish on the back of my insert is coming off
If the black varnish on the back of the insert is coming off, it is most likely caused by the flames touching the back of the insert. Please extinguish your fire immediately if this is the case and consult the manual. There can be three causes for the varnish to come off:
The burners from the DIY collection are not available separately. Without the fireplace insert the burner does not suffice to the DIN safety standard, which is something we value highly.How do I install a fireplace insert in a fireplace?
Once you have built the fireplace and removed the packaging of the fireplace insert, you can follow the following steps:
• Remove the L-shaped montage strips of the sides of the fireplace
• Place the fireplace insert in the opening of the fireplace. Attach the L-shaped montage strips back on the sides of the fireplace and firmly press it against the fireplace before securing the strips
• Level the fireplace in order to make sure it will burn properly
This can be caused by the using both the glass plates and the decoration set (wood/Pebble stones) at the same time on the burner. The vertical air flow is disturbed because there is too much material around the flame and there is no adequate supply of oxygen. This will cause the flames to be too high. It is hereby important to extinguish the flame and, as described in the user manual, to use either the glass plate(s) or to use a decoration set on the burner. Be aware: the decoration set should not come into contact with the flames.How should the connectors and the glass be mounted on the burner?
The outside of the glass plate of your electric fireplace is easy to clean using a damp cloth. You can then dry the glass with a dry cloth. Click here for the detailed cleaning instructions for the Flandria or Lucius.What is the difference between the ceramic burner from the A collection and that of the DIY collection?
There are a number of differences between the ceramic burner from the Ruby Fires A collection and its DIY collection: