The flame image of the Mystic Fires fireplaces are realized using a 3D light projection on ultra-fine water vapour. Before you plug in your fireplace you must first fill the water reservoir otherwise the evaporation process cannot be started. Click here for the demonstration video of a Mystic Fires fireplace! The Mystic Fires fireplaces have several features, such as a remote control, adjustable flames and heating. The exact functions of your fireplace can be found under the heading of the collection of our Mystic Fires.Can I use a Mystic Fire fireplace for an installation project?
Yes, our Mystic Fires fireplaces are perfect for built-in installation projects. If you would like to receive the installation instructions, please click here.
There is no water vapour coming from my Mystic Fire fireplace
First, make sure that the water reservoir is filled sufficiently. If this is the case, you probably have calcium deposits in the evaporation unit. Otherwise you can check whether the evaporation unit is properly inserted and if the cables are connected correctly.
An evaporator usually has a lifespan of 12 months with regular use. When a vaporizer is not properly maintained this significantly shortens the lifespan. The evaporator can easily be replaced and can be ordered separately from your dealer (+/- € 30.00 incl. VAT).The light of my Mystic Fire fireplace switches on but there is no vapour
It is most likely that the evaporation unit has some traces of calcification. We advise you to clean the evaporation unit according to the maintenance instructions in the user manual. Then make sure the plug is properly connected and switch on your Mystic Fire fireplace again. If this does not solve the problem, we advise you to contact your dealer.
An evaporator usually has a lifespan of 12 months with regular use. When a vaporizer is not properly maintained this significantly shortens the lifespan. The evaporator can easily be replaced and can be ordered separately from your dealer (+/- € 30.00 incl. VAT).
You can use plain tap water for your Mystic Fires fireplace. However, if the tap water in your area has a high PH-value (read: calcium rich), you need to clean the reservoir of the Mystic Fire fireplace regularly by using the supplied brush and some cleaning (white) vinegar. For the conduction of the ultrasonic evaporation a small quantity calcium in the water necessary.How do I clean my Mystic Fire fireplace?
We advise you to clean the water tank and evaporation unit regularly by using the supplied brush and cleaning vinegar.Why does the water bubble in my Mystic Fire fireplace?
When using a Mystic Fire fireplace the reservoir automatically fills itself. This can make a bubbling sound. So do not worry this is just the way the Mystic Fires fireplaces work.The light of my Mystic Fire is off but there is water vapour
If one or more lights are defect they can be replaced easily. New lights can be purchased at your Ruby Fires dealer. When none of the lights are working, we also advise you to contact your dealer.