No » Make sure your bio ethanol burner is completely filled with the right fuel. If this is not the case, fill this in as described in the instructions. When you are not using a filled burner for a long time, the fuel will evaporate slowly. Therefore, keep the latch on the fire opening closed to prevent this.
Yes » Please contact your dealer with your problem. If this still does not fix your problem, please contact Ruby Fires via the service form on the website.