Have you used the right fuel from Ruby Fires?
- No » It is important to use the right fuel for bio ethanol burners with a ceramic stone, CL100 (> 96% alcohol). The ceramic fire system is designed and extensively tested in combination with this specially developed fuel. When using a different fuel/liquid, the system will not operate optimal and this will result in reduced flames. If you have used another flammable liquid, you can refill the burner with the CL100 brand again, however depending on the amount liquid previously used it may take some time before this liquid has completely evaporated and the burner can burn at its normal levels again.
- Yes » Next question